The telecommunications sector is essentially made of companies that make communications on a global scale possible. Communication could be made via the phone, the internet, airwaves or cables, all of which are facilitated by telecommunication companies who allow that communication, or data, by way of words, voice, audio, or video to be sent anywhere in the world. They perform a vitally important role and as such are often seen as a strong and reliable means for both investors and employees. With the advancement of technology, the telecom sector has seen an expansion in the services offered and the skills required. Some popular telecom sector jobs can include;
- Telecom engineers
- Customer service representations
Each section of the telecommunications industry employs people to develop, market or sell new products and services, so a level of technical knowledge is certainly required regardless of your role. Further, the industry requires individuals who can attract, retain and service existing customers to promote and ensure company growth. All jobs in the industry can range from entry-level to highly skilled. Does this sound like something you can do?
Of course, if you are seeking to become a telecoms engineer you will need a certain level of academic background, this is usually by way of a college course or on-the-job apprenticeship both of which could lead to gaining the appropriate certifications and qualifications. Some telecommunication engineer roles will require you to have completed further academics such as a degree or relevant computing course that enables you to have a strong working knowledge of programming, network engineering, or cloud computing skills. You will also be expected to have a good customer skills base and potentially serve as a representative for your company, depending on the type of employment.
That said, whether you are looking for a career in telecom engineering or sales you will need to have a good working knowledge of telecommunications and how the company you seek to work for operates. As with any prospective employment doing your research on the company, you intend to interview for will help make your candidacy stand out. You will need to be familiar with and understand the technical aspects of telecommunications and the processes your potential employer uses. This could range from understanding the installation and maintenance of telecommunication systems to the ability to provide technical leadership on telecommunication needs by identifying solutions and developing a timeframe for their deliverables.
You will also need to exhibit a number of soft skills when seeking employment within a telecommunications company, most importantly this includes the strong ability to exhibit and use interpersonal communication skills. Communication in an intelligent manner is expected from a good telecom engineer and of course required from the sales teams to management. Strong communication comes in all forms and this includes when liaising with management, staff and importantly, customers, clients and vendors. If you seek to work in or represent a telecommunications company you have to be a strong communicator. Another soft skill that will be desirable is the ability to work well with others and within a team and of course, have the comfort and confidence to take the lead on solo projects. Time management and workplace efficiency are also excellent skills to present at your interview as the world of telecommunications is increasingly time-sensitive and focused on instant solutions.