Skip to main content

Customer Service Representative - Intermediate Level

Type: Contract
Start Date: ASAP
Job ID: 218935280

Contract Length: 12 months
Location: Stafford, Staffordshire
Job Reference: 13092

Job Description

Rubicon Consulting is currently recruiting for a Customer Service Representative on a 12-month contract based in Stafford.

This position falls inside IR35

Responsibilities of the Customer Service Representative:-

  • Answer Customer requests on our Grid Automation product line
  • Continuous improvement of tools and processes
  • Build and send surveys to customers for feedback
  • Analysis of results and present to management
  • Support our global teams on training – tools and processes
  • After hours support via mobile phone.
  • Training of global teams on tools & processes.
  • Communicate any updates globally
  • Data mining for regions to support trending / Quality / and product upgrades

Requirements of the Buyer Customer Service Representative:-

  • English
  • French
  • Customer Support Experience
  • Data mining/market analysis experience
  • Knowledge of Salesforce
  • MS Office

Recruiter Details

Our Company

Rubicon Consulting is a Talent management consultancy which helps you to optimise business performance and competitive advantage by choosing the right people first time!